We hope to provide exceptional customer service

"Your mission, should you decide to accept it..."

This opening line from the late 60's/early 70's, popular TV show Mission: Impossible, set the stage for what seemed to be an impossible task; naturally, the MI team never declined this weekly challenge, and, of course, always succeeded. Ah, the wonders of television!

In the real world, most successful companies also have a mission, and that mission is worded in a mission statement.

That's what we're striving to do here at Tree Service Fresno, as well as through education and out reach through our multiple articles (here, here, here and here) on our blog are part of what sets us apart.

What is our company's mission? Our belief system? Our purpose? Our culture's guiding force?

What is our passion? What is important to us? The "Why" behind all that we do?

What makes us unique?
If we're not sure as to what the answers are to these questions, the time may be right to find out.
It may not be easy. it may seem too "pie in the sky", we may not have the time, energy or resources, it may seem impossible.  The list of reasons for not creating, fostering and living our unique mission statement could be endless.

 Creating, fostering, and living out a unique, principle centered culture of customer service is difficult at best.  I've also found that by investing the time, energy and resources into building a unique, principle centered culture - where there is a greater call or purpose -  that I've found that there is an incredible reward that is infinitely greater than the investment.

Does it seem impossible, realistic or even worth it to put the commitment, time and energy into creating and living a principle centered culture?

Steven Covey's " The 7 Habits Of Highly Effective People" can serve as an inexpensive, yet priceless tool in helping us to create, build, foster and live out a unique mission statement.

Types of Organizations 

Following are 4 groups or types of organizations:

1. First, the organization whose goal is to meet the expectations of its customers.
2. Second, the organization whose goal is to exceed the expectations of its customers.
3. Third, the organization whose goal is to not only to meet and exceed customer expectations, but to create memories. These are typically "5 Star" type companies such as, Disney, who, according to them, "create happiness".  Hilton boasts " we fill the world with the warmth of hospitality". Ritz Carlton "provides the finest personal service and facilities" and, they honor their guests with "ladies and gentlemen serving ladies and gentlemen".
4. Fourth and finally, there are some companies who seemed destined for true greatness.  Every experience goes beyond the first 3 groupings.  Their uniqueness, vision and mission is one of competence, service, compassion and making a difference in the lives of each person that they come into contact with. Every experience is one so remarkable, that it makes a permanent impression.

Your mission, should you decide to accept it, is to create, build, foster and live out a unique culture of principle centered values - fueled by your own mission statement.

Difficult - Yes!

Impossible - No!

Worth it? – Absolutely!
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Fostering a culture of principle centered customer service is not expensive; it is priceless, and that's what we try to do here at Tree Service Fresno.